If you continue to have problems with ADE, see this article for more troubleshooting options. Plug your Kobo back into your computer, then open ADE.During your device setup, make sure you're connected to Wi-Fi.When you sync next, your ebooks should automatically be restored, but please remember to back everything up before performing the reset. Then, close ADE and unplug your Kobo.Īs stated above, this process will erase all of your data. Sign up for an Adobe ID if you dont have one Plug your e-reader device into a USB port on your computer Open Adobe Digital Editions Go to Help -> Erase. After you've tried all the steps above, back up anything on your Kobo that you don't want to lose.Please note that when you do this, all of the information you have stored on your Kobo will be erased. If resetting your authorization didn't work, you likely need to perform a factory reset on your Kobo. If you're still having trouble, try a factory reset The problem Error Check activation can appear in all Adobe Digital Editions versions if you try to authorize or to erase the authorization of an e-book (Help. This step will also reauthorize your Kobo. Transfer the ebook from ADE to your Kobo.Re-download the ebook that was causing issues from your library's digital collection.Otherwise, you won't be able to re-download your ebook from your library's digital collection. Note: Make sure to reauthorize your computer using the same Adobe ID or OverDrive account as before. Authorize your computer again by going to Help > Authorize Computer.In the pop-up window that opens, enter the password for your Adobe ID or OverDrive account (and make sure the correct Adobe ID or OverDrive account is listed in the drop-down menu). In ADE, press Ctrl + Shift + D ( Command + Shift + D on a Mac) on your keyboard. Click Help, then Authorize Computer, enter your Adobe ID information again (or, open the eBook vendor menu, and select OverDrive, then enter your OverDrive Account information). Click Erase Authorization, then OK to confirm. Click next to "Devices," then select Erase Device Authorization.Click on your Kobo under the "Devices" menu on the left.Use ADE to delete the ebook that's causing issues from your Kobo and your computer (make sure to choose the Remove from Library option). Enter the password for the Adobe ID account you used to authorize Adobe Digital Editions in the pop-up window.Plug your Kobo into your computer (using the USB cable that came with your Kobo).You should find these in the Settings menu on your Kobo. Make sure the date and time settings on your Kobo ereader are correct. First, reset the authorization on your Kobo Most of the time, resetting the authorization information for your Kobo and in ADE will fix the problem. Please sign-in with the authorized Adobe ID and try again. This document is protected by Adobe Digital Rights Management (DRM) and is not currently authorized for use with your Adobe ID. Here are some specific error messages you may see on your Kobo when trying to open a transferred title in this scenario: This error occurs when the authorization information on your Kobo ereader and in Adobe Digital Editions (ADE) doesn't match. "Content locked" error or book won't open on a Kobo ereader
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